JORN Support
Need help with JORN? We're here for you.
For any question, issue or feedback, write to jorn.app.support@gmail.com. We usually reply within 1–2 business days.
Common topics
- Account and sync issues
- Subscription and billing
- PDF / CSV export
- Time tracking and history
- Privacy questions
- Bug reports and feedback
Frequently asked questions
How do I export PDF or CSV reports?
Open the History or Stats screen, choose the period you want to export and tap the share / export icon. Pick PDF or CSV and choose where to save or send it. PDF is great for clients; CSV works well with spreadsheets and accounting tools.
Can I use JORN offline?
Yes. JORN works fully offline — you can clock in, clock out, register pauses and review your history without an internet connection. When you sign in, your data syncs automatically as soon as you're online again.
How do subscriptions work?
JORN Pro is billed through the App Store or Google Play. You can choose a monthly or yearly plan and a free trial may be offered for new subscribers. Your subscription renews automatically until you cancel it from your device's store settings.
How do I cancel my subscription?
iOS: open Settings → [your name] → Subscriptions,
select JORN and tap Cancel Subscription.
Android: open the Google Play Store → tap your
profile → Payments & subscriptions → Subscriptions,
select JORN and tap Cancel.
How do I request data deletion?
You can delete your account and associated data from inside the app, or by emailing jorn.app.support@gmail.com from the address linked to your account. See our Privacy Policy for details.
I found a bug. How do I report it?
Please email jorn.app.support@gmail.com with a short description, the device and OS version, and (if you can) a screenshot or screen recording. It really helps us reproduce and fix the issue quickly.